Intaker’s cutting-edge lead capture technology establishes credibility straight away with interactive video segments at the start and end of every chat.
Bots are reliable and efficient but not personable; live chats are slow, expensive, and unpredictable but more inviting than bots. Intaker offers the best of both worlds with interactive video to build rapport and lightning-fast responses to minimize drop-offs. These features establish trust and capture information in a fast and effective way.
You work hard to market your firm, but your website isn’t optimized for lead capture, so potential clients come and go. Intaker offers a variety of convenient ways such as chat, phone, and text for potential clients to convert to leads on your website. Maximize lead capture by appealing to a range of preferred communication styles.
You want to pre-qualify leads from the start, but your current chat provider cannot ask clear-cut qualifying questions. Intaker offers over 1400+ built-in prompts to help you gather all pertinent information from the start. Streamline the intake process and eliminate spending your resources on unqualified leads.
Traditional live chat operators take anywhere from five to twenty minutes to enter lead information; by the time you get back to the lead, they might be talking to another firm. Intaker's system is instantaneous; all new inquiries get sent by email, text, and a ping to your dashboard within seconds. Instant notifications allow you and your team to respond faster, which directly increases your firm's closing rate.
Leads do not stop shopping when they submit their matter to your firm. This is the root cause of most unanswered calls. Take the weight off your shoulders with Intaker’s automatic follow-up text and email. You’ll be the first to contact clients, about 70% of prospects quit searching when receiving a confirmation message.
Prospective clients have to spend time scanning your site to locate the firm's phone number. Intaker's click-to-call widget provides website visitors with a quick and easy way to get a hold of your firm. Intaker makes receiving inbound phone calls frictionless.
You want to ensure that no opportunity goes to waste and that your client-centric law firm delivers the best user experience compared to others. Utilize Intaker to offer a self-scheduling option at the end of the webchat. In today's digital marketplace, clients expect convenience; self-scheduling provides this and will make your firm stand out from the rest.
Potential clients often reach out to multiple law firms, and delayed responses can lead to lost opportunities. Live Call Connect 2.0 addresses this by instantly converting chat interactions into phone calls, allowing your firm to respond faster than competitors. This immediate engagement significantly increases your chances of securing cases and boosts your firm’s reputation for efficiency and responsiveness.
Understanding and meeting client expectations can be challenging without deep insights into their interactions. Intaker’s AI tools analyze communications, providing transcriptions and detailed insights that help you understand client needs more accurately. With this enhanced understanding, you can improve client service, tailor your approach for each client, and enhance satisfaction, which increases client retention rates.
Law firms may often struggle with quickly connecting incoming calls to the right legal expert across various practice areas. Live Call Connect 2.0 automates call routing based on predefined criteria like case type or urgency, ensuring clients reach the appropriate team immediately. This streamlined process reduces wait times, improves client satisfaction, and enhances operational efficiency, so lawyers can focus on their specialties without interruption.
Law firms vary in operational hours, staffing, and client engagement strategies, requiring flexible solutions. Live Call Connect 2.0 allows law firms to customize details like active hours and the timing of live calls—immediately or after a chat—to align with specific firm preferences. With these customization options, Live Call Connect 2.0 seamlessly fits into your existing workflows, maintaining your firm’s unique approach to client service while enhancing efficiency and client responsiveness.
Law firms face stringent regulatory requirements and the challenge of protecting sensitive client information from breaches. Live Call Connect 2.0 incorporates important security measures and data encryption to ensure that all client communications are secure. By adhering to high-security standards, your firm can reassure clients that their private information is protected, building trust and enhancing your reputation for reliability.
Law firms struggle to access reliable data for evaluating their client engagement strategies. Live Call Connect 2.0 provides advanced analytics and reporting tools that capture essential metrics such as call volume, durations, and recordings. With these actionable insights, your firm can optimize client interactions, improve marketing effectiveness, and boost both client acquisition and retention.
Slow loading speeds can annoy users, negatively impact search engine rankings, and reduce your overall lead conversion. Intaker has strong Core Web Vitals that support healthy SEO. Intaker's website chat will only enhance your site's user experience; never slow it down.
You want to make contacting your firm effortless to generate more leads. Add a link for clients to talk with Intaker directly on Google my Business at no extra charge. Cast a wider net to capture more leads by adding Intaker to your GMB profile.
If you are a large firm, there's a good chance you need to tailor intake questions based on case type. Intaker offers a custom-built solution to ask any need-to-know question you might have for a potential client. Creating distinct bots for different practice areas can be life-saving for big firms looking to qualify leads quickly.
Having only one language option can limit firms who offer their services to non-English or Spanish speakers. If someone at your firm speaks another language, make a page and bot to showcase this and attract a more diverse range of clients. Your firm will help more people by taking advantage of this feature.
Everyone wants more leads, but not when they’re from outside the parameters of your practice. Take advantage of geofencing to only receive messages from people in a specific area, display only in certain states and countries, or even change the video content based on location. Incorporating these rules on your page will help eliminate unqualified leads.
Someone searching for a divorce lawyer will have different needs than someone looking for personal injury; having just one shared bot will not cut it. That’s why Intaker offers case-specific bots for pages on your website. You can showcase many areas of law and capture more specific information with custom bots.
You are looking for a landing page that is easy to build and ready to go on day one. Create a landing page with Intaker that has only one call to action, filling out the chat. Landing pages are especially effective for ad campaigns, and you can share them on social media or print the QR code on flyers!
You want leads to be in touch with the right person from the start. Use lead routing to get prospective clients to the right point of contact as soon as they fill out the chat. Lead routing gives your firm a reputation of being highly knowledgeable and prepared.
Are you ever worried about opportunities slipping through the cracks and leadership being unaware it's happening? Intaker's collaboration tool lets you respond as a team from one phone number and view everyone's conversations in the dashboard. Collaboration improves your team's response time and organization, so you never let a good opportunity pass by.
Once you start spending money on marketing tools, you will want to double down on what's working and cut what is not. Intaker fires events to help track conversions and keep your agency in the loop. You'll be able to see your growth, and how many more leads Intaker delivers each month.
Instead of having to hop between platforms and build integrations for email, texting, and lead management, wouldn’t it be easier to combine everything? Intaker is an all-in-one solution with features that seamlessly integrate. Ditch the clutter and keep your digital workspace organized.
Including Salesforce, Clio, Lead Docket, Lawmatics, Captorra, Litify & more.
“Intaker team made sure our chat script was exactly how we wanted it. We needed a lot of personalization with our chat script that the Intaker team made possible.”
“Leads like the easy process, and being able to encourage them to set appointments at the end of the chat is beneficial.”
“That’s definitely an impressive increase in activity over what we had gotten. Good job. You delivered on your promise”
